Privacy Policy

1. Introduction

Mr. J's Gutters ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us for estimates and gutter services.

By using our services or providing us with your information, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (phone, email, address)
• Property information and service requirements
• Payment and billing information
• Service history and preferences
• Communications and correspondence

2.2 Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent
• Referring website information
• Device and operating system details

2.3 Service-Related Information

During service delivery, we may collect:

• Property photos and measurements
• Service specifications and requirements
• Before and after documentation
• Quality assurance records

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide gutter installation, repair, cleaning, and maintenance services
• Communication: To respond to inquiries, provide estimates, and schedule appointments
• Customer Support: To address questions, concerns, and service requests
• Quality Assurance: To ensure service quality and maintain service records
• Marketing: To send relevant service updates and promotional offers (with consent)
• Legal Compliance: To meet regulatory requirements and legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing and billing
• Customer relationship management
• Service delivery and logistics

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a business merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access or disclosure
• Data loss or corruption
• Malicious attacks or breaches
• Accidental destruction or alteration

These measures include encryption, secure servers, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and documentation

When information is no longer needed, we securely dispose of it in accordance with our data retention policies.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Updates

You may request access to your personal information and update or correct any inaccuracies.

7.2 Opt-Out

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

7.3 Data Portability

You may request a copy of your personal information in a portable format.

7.4 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last updated" date at the top of this policy

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer: John Martinez